These are the conditions of quotation and sale between you (the Purchaser) and us (ARC Windows Pty Ltd). Your acceptance of the quotation and approval to proceed indicates that you understand and agree to comply with these conditions.
1. QUOTATION DETAILS
Whilst all possible care has been taken in the preparation of the quotation, ARC Windows accepts no responsibility for omissions or faults. It is the responsibility of the Purchaser to ensure that all requirements have been satisfactorily and comprehensively covered. The quotation is valid for thirty (30) days from the date thereon.
Drawings and diagrams are shown from “outside”, and may not be to scale.
2. PRODUCTION SCHEDULING
Confirmation of colour(s), dimensions and all other specifications are required before ARC Windows can schedule jobs to be manufactured and/or delivered. Steel Frame Windows is unable to accept orders to proceed where these details have not been provided.
There is a minimum lead time for the production and delivery of all goods. Please refer to the attached ‘Schedule of Lead Times’ for the allowances required.
3. SCHEDULED DATES
Any dates given will be subject to the availability of materials and full information from the Purchaser to enable manufacture to proceed. Dates are given in good faith and may be contingent upon circumstances beyond our control. ARC Windows does not accept liability for penalties or damages (either direct or indirect) for failure to deliver within the estimated time.
4. PRODUCT SUITABILITY FOR SITE CONDITIONS
You must advise us of the site address and terrain description when requesting the quotation. Unless specifically stated otherwise, the aluminium products offered will be suitable for a building up to 10 meters high in wind region “A”, terrain description “Sheltered Suburban” as recommended by Australian Standard AS2047, AS2048 – 1977, AS1170.2 – 1989 and AS1288 – 1994.
5. GLASS AND GLAZING
Unless otherwise stated glass, glazing and glazed units are provided on a “Supply Only” basis and responsibility for glass and glazing terminates at delivery. If ARC Windows site glazes or installs glazed units, responsibility for the glass ceases as each piece is installed. Replacement will be carried out at prevailing rates. If other parties carry out any glazing then ARC Windows’ responsibility for the window performance ceases.
All glazing is per Australian Standards AS1288-2006.
6. SITE PROTECTION
Protective material (if any) is specifically stated within the quotation. No responsibility is accepted for theft, damage or removal of protective material on-site, or for premature removal of protective treatment by others and subsequent damage which may occur. Ultimate removal on completion of all work is the responsibility of the Purchaser. No guarantee of the efficiency of protective treatment is given or implied.
Final cleaning of the goods is the responsibility of the Purchaser.
This quotation includes no provision for the supply or erection of scaffolding. If scaffold is required for site glazing or other purposes the builder must provide it without cost to ARC Windows.
9. TERMS OF PAYMENT
Full payment is required with confirmation of your order unless a credit account facility has been approved.
Credit payment terms may be available to trade customers subject to satisfactory arrangements being made prior to the commencement of work, whereby payment of the full amount of the account is due and payable within thirty (30) days of the date of invoice. A credit facility is not available until ARC Windows provides written approval of it, and may be withdrawn by ARC Windows at their discretion and without notice.
The Purchaser may be liable for any and all costs incurred in the recovery of any debt, and interest may be charged at three per centum (3%) per month on overdue amounts.
Payments by cash, EFTPOS, direct funds transfer and cheque (by pre-approved customers) is accepted.
All goods remain the property of ARC Windows until full and final payment is received in cleared funds. ARC Windows is authorised to enter any premises upon which goods are situated for the purpose of recovering the goods if full payment has not been made by the due date.
11. VARIATIONS TO ORDERS PLACED
Any changes after placing an order require administrative work in addition to any material and labour involved. A charge will be levied for each Variation Order raised.
12. FORCE MAJEURE
ARC Windows shall not be liable for failure to perform or comply with any term or condition of any contract constituted by acceptance of this quotation if such failure is caused by any circumstances beyond our control and without limiting the generality of the foregoing, those circumstances shall be deemed to include COVID restrictions, lockouts, strikes and other labour disturbances (the settlement of which shall be at our discretion if we are a party thereto), fire, theft, breakdown of machinery and non-delivery of materials from our usual source of supply. In the case of non-delivery of materials, ARC Windows will endeavour to apportion production among our customers in an equitable manner.
Faulty workmanship and/or materials of our own manufacture if proven will be rectified or replaced free of charge provided notification is received in writing within seven (7) days of delivery. Materials and/or processes that are not manufactured by ARC Windows and are specified for the use by the Purchaser are covered by warranty to the extent of such warranty obtainable from the supplier of such materials and/or processes.
14. SCHEDULE OF LEAD TIMES
Prior to the acceptance of any order to proceed, ARC Windows must be provided with all relevant information, including:
Colour(s) of all products; Glazing requirements; Final dimensions and layouts; Any other job or site-specific requirements or details.
There is a minimum lead time for the production and delivery of all goods. Lead times apply to all supply processes provided by ARC Windows, including but not limited to:
Manufacture and delivery of frames, sashes and door panels, security products, commercial products; third-party products and services.
15. MINIMUM LEAD TIMES
All Steel Frame Windows require a minimum of 25 working days manufacture, treatment and colour lead time unless explicitly noted.